Make Happen Institute (a trading name of Make Happen CIC)
Address: St Vincent Works, Silverthorne Lane, Bristol, BS2 0QD, United Kingdom

Effective Date: 19th May 2024

1. Introduction

Make Happen Institute is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (GDPR) and other relevant legislation.

2. Data We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth.

• Educational and Professional Information: Educational background, professional experience, and other related data.

• Financial Information: Payment details, billing information.

• Usage Data: Information about how you use our website, products, and services.

3. How We Collect Data

We collect data in the following ways:

• Direct Interactions: When you register for our services, participate in our programmes, or communicate with us.

• Automated Technologies: Through cookies and similar tracking technologies when you use our website.

• Third Parties: From partners, service providers, and publicly available sources.

4. Use of Your Data

We use your data to:

• Provide and manage our services.

• Personalise your experience and deliver relevant content.

• Process payments and manage billing.

• Communicate with you, including responding to your inquiries and sending updates.

• Improve our services through feedback and analysis.

• Comply with legal obligations and protect our legal rights.

5. Legal Basis for Processing

We process your data based on:

• Consent: Where you have given clear consent for us to process your personal data.

• Contract: When the processing is necessary for the performance of a contract with you.

• Legal Obligation: To comply with the law.

• Legitimate Interests: For our legitimate interests, provided they are not overridden by your rights and interests.

6. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Third-party vendors who provide services on our behalf.

• Legal Authorities: When required by law or to protect our rights.

• Partners: With whom we collaborate to offer joint services.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

8. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data.

• Restriction: Request restriction of processing.

• Data Portability: Request transfer of your data to another party.

• Objection: Object to the processing of your personal data.

To exercise these rights, please contact us at [Insert Contact Information].

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.

11. Contact Us

For questions or concerns about this privacy policy or our data practices, please contact us at:

Make Happen Institute
St Vincent Works, Silverthorne Lane, Bristol, BS2 0QD, United Kingdom.

+44 (0)117 3253 007